Gidarjil Development Corporation is an indigenous-owned enterprise that provides a reliable and reputable base for programs that benefit indigenous Australians. It was founded in 2000 by representatives from the Gurang and the Gooreng Gooreng peoples, who are the Traditional Owners of the coastal areas between Gladstone and Bundaberg in Queensland. Gidarjil hosts two Indigenous Land and Sea Ranger teams, one based in Bundaberg, and one based in Gladstone. The rangers work to protect and restore the cultural and natural values of their ancestral lands and waters, such as the Granite Creek wetlands, the Mon Repos turtle rookery, and the Great Barrier Reef. Gidarjil also operates Gidji Art, a social enterprise that showcases the artworks and stories of local indigenous artists.

Gidarjil turned to Queensland Computers for help in improving their IT systems and collaboration capabilities. With Queensland Computers’ expertise, Gidarjil was able to upgrade their existing hardware, as well as improve their networking to better serve its community.

As a non-profit organisation, Gidarjil depends on partnerships with other organisations to support its programs and services. One of Gidarjil’s recent partnerships was with Queensland Computers, a local IT solutions provider that specialises in helping small to medium-sized businesses improve their technology and security.

THE CHALLENGE FOR GIDARJIL DEVELOPMENT CORPORATION

Before partnering with Queensland Computers, Gidarjil faced several IT challenges that impacted the organisation’s operations and collaboration. One of the major challenges was the lack of reliable and efficient communication systems among its offices in Gladstone and Bundaberg, which hindered the smooth delivery of services and programs to the community.

Another challenge was the existing IT infrastructure and systems, which exposed Gidarjil to potential cyber threats and data breaches. Gidarjil’s existing email system was vulnerable to spam and phishing attacks, posing a significant risk to the organisation’s data and privacy. Moreover, Gidarjil’s phone system was outdated, making it difficult to communicate effectively with staff and partners.

To address these challenges, Gidarjil partnered with Queensland Computers to improve its IT systems and infrastructure. Queensland Computers assessed Gidarjil’s existing IT systems and identified the areas that required improvement. The assessment revealed that Gidarjil’s Office 365 tenant needed significant improvements, including the implementation of SPF/DKIM/DMARC to enhance email security and reduce the risk of phishing and spam attacks.

Moreover, Gidarjil’s network infrastructure required upgrading to improve performance, faster internet speeds and greater stability across all three sites. The phone system also needed replacement with a more reliable and cost-effective solution.

“We knew we needed to make changes to our technology, but we weren’t sure where to start. We wanted to improve our security, upgrade our phone systems, and obtain Not-for-profit status with Microsoft. We were relieved when we found Queensland Computers, and they provided a comprehensive solution to our challenges.”

– Brent McLellan, Sea Country Manager

 QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computers provided Gidarjil with a comprehensive solution that addressed all its IT challenges. The team began by upgrading Gidarjil’s network infrastructure to enhance performance and stability. The Queensland Computers team also replaced the outdated phone system with a new, more reliable and cost-effective solution.

in addition, Queensland Computers reviewed Gidarjil’s existing Office 365 tenant settings and identified areas that required improvement. The team set up a new admin account for Gidarjil and configured MFA/2FA to ensure users were required to authenticate twice for logon purposes. Queensland Computers also provided user training on the use of MFA/2FA. MFA/2FA is a feature that adds an extra layer of verification to the sign-in process, such as a code sent to a phone or an app notification. It helps prevent attackers from compromising user accounts even if they have stolen or guessed the passwords.

Queensland Computers set up anti-spam and anti-phishing tools and SPF/DKIM/DMARC configuration to improve email security and protect against potential threats. This enhanced email security significantly, as Gidarjil relied extensively on email for communication and collaboration. This also increased Gidarjil’s email deliverability and reputation, as receivers will trust your messages more and less likely mark them as spam.

Queensland Computers also helped Gidarjil obtain Not-for-profit status with Microsoft, which enabled them to access a range of Microsoft products and services at significantly reduced rates, including Office 365, Microsoft Teams, and SharePoint.

“Queensland Computers provided excellent support throughout the engagement process. They took the time to understand our needs and provided a comprehensive solution that has improved our technology and security. We’re thrilled with the outcome.”

– Brent McLellan, Sea Country Manager

KEY OUTCOMES

Thanks to Queensland Computers’ comprehensive solution, Gidarjil Development Corporation Ltd achieved the following key outcomes:

1. Improved Security
   • The implementation of anti-spam and anti-phishing tools, SPF/DKIM/DMARC configuration, and MFA/2FA authentication significantly improved Gidarjil’s email security and protected against potential threats. The new MFA/2FA setup also added an additional layer of security to user accounts.
2. Enhanced Network Performance
   • The upgrades to Gidarjil’s network infrastructure resulted in improved performance, faster internet speeds, and greater stability across all three sites. This enhanced performance has significantly enhanced staff productivity and collaboration.
3. Streamlined Communications
   • The new phone system and internet connections improved communication and collaboration across all three Gidarjil sites, making it easier for staff to communicate effectively and efficiently.
4. Not-for-profit Status with Microsoft
   • Gidarjil was extremely satisfied with Queensland Computers’ solution, which exceeded their expectations. The solution provided by Queensland Computers has significantly improved Gidarjil’s email security, network performance, and overall communication and collaboration across all three sites. Queensland Computers took the time to understand Gidarjil’s specific needs and delivered a solution that addressed their IT challenges comprehensively.

In addition, Queensland Computers provided excellent support throughout the project, which made the whole process easy and hassle-free. Gidarjil is extremely pleased with the results achieved and would highly recommend Queensland Computers to other businesses seeking a comprehensive IT solution.

 “We are extremely satisfied with the solution provided by Queensland Computers. They took the time to understand our specific needs and delivered a solution that exceeded our expectations. We have seen a significant improvement in our email security, network performance, and overall communication and collaboration across all three sites. We would highly recommend Queensland Computers to any organization looking to enhance their IT systems and infrastructure.”

– Brent McLellan, Sea Country Manager

The solution provided by Queensland Computers has helped Gidarjil Development Corporation LTD to overcome their technology challenges and improve their overall operations. The comprehensive solution included improving their Office 365 tenant, network infrastructure, and phone systems, resulting in enhanced security, network performance, and streamlined communication across all three sites. Additionally, the assistance provided by Queensland Computers in obtaining Not-for-profit status with Microsoft has enabled Gidarjil to access a range of Microsoft products and services at reduced rates. By partnering with the right technology provider, organizations can improve their IT systems and enhance collaboration, ultimately leading to improved productivity and success.

Overall, the team from Queensland Computers provided an exceptional level of service, delivering a powerful and effective IT solution that has significantly improved Gidarjil’s operations. The team went above and beyond to ensure Gidarjil received the best possible service, something for which they are very grateful. They look forward to continuing their partnership with Queensland Computers in the future.

Ready to streamline your IT systems and enhance collaboration like Gidarjil?

Talk to a Queenslander today! 

Care Needs Solutions is a company that is committed to providing quality care to participants under the NDIS scheme. The founder, Josie Roberts-Smith, is a registered nurse who is passionate about bringing a unique and quality approach to disability care. The company has grown and expanded over the years, catering to the needs of an increasing number of participants. However, as the company grew, it faced a challenge that many growing businesses face – managing their IT infrastructure.

The existing system was outdated and could not meet the demands of the company’s rapid growth, leading to frequent disruptions in the company’s daily operations. With the sensitive nature of their work, the company needed to ensure the security of their data and communications. Care Needs Solutions required an IT solution that could cater to their needs, provide reliable and efficient service, and offer security that aligned with the company’s values and standards.

 

THE CHALLENGE FOR CARE NEEDS SOLUTIONS

The challenge faced by Care Needs Solutions was significant. The outdated IT infrastructure not only hindered the company’s growth but also disrupted their operations, resulting in lost time and money. The company’s staff members had to spend a considerable amount of time troubleshooting IT issues, which could have been utilised in providing quality care services to their participants. The company’s reputation was also at stake as it struggled to deliver the same level of quality services that it was known for.

Moreover, the company’s IT infrastructure did not meet the necessary security standards, putting sensitive data at risk of unauthorized access and breaches. Care Needs Solutions had to find an IT solution that was not only reliable and efficient but also catered to their specific needs. The company required a solution that would ensure the security of their data and communications while also being accessible and user-friendly. Additionally, Care Needs Solutions had to find an IT partner that was trustworthy and could provide ongoing support to maintain their IT infrastructure.

 “Before working with Queensland Computers, our business had been struggling with outdated networking equipment and inadequate security measures. This caused issues such as slow file transfers and backups, and inefficient communication between staff members.”

– Josie Roberts-Smith, Owner

 QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computers, a trusted IT solutions provider in regional Queensland, offered a comprehensive solution that addressed all of Care Needs Solutions’ specific needs and challenges. The proposed solution included upgrading the networking equipment, installing a new phone system, and providing new internet connections. This solution was practical and provided a range of benefits that supported the growth of the company while maintaining their commitment to security.

The solution was tailored to meet the unique requirements of Care Needs Solutions. It included upgrading the existing network equipment to modern and robust equipment, which included firewalls, routers, switches, and access points, ensuring high network availability and speed. Queensland Computers provided a robust and secure network infrastructure that met the latest security standards, minimizing the risk of data breaches and unauthorized access.

Installing a new phone system, which included cloud-based PBX and SIP trunking, allowed seamless communication between staff and participants. The new phone system improved the efficiency of communication between staff members, which helped to reduce operational costs and improve the quality of care services provided to participants.

Providing new internet connections that were robust, fast, and secure ensured that the company’s data was secure and available to authorized personnel only. Queensland Computers provided Care Needs Solutions with a reliable and fast internet connection that helped the company to access essential data and information faster and efficiently.

 

“Our networking hardware is now state-of-the-art and offers reliable high-speed coverage across all sites. We have also been able to significantly reduce operational costs while providing secure data storage and access.”

– Josie Roberts-Smith, Owner

KEY OUTCOMES

The new phone system and networking equipment improved connectivity and reliability, increased efficiency.

In addition to the network and phone system upgrade, Queensland Computers also provided Care Needs Solutions with new internet connections. This allowed the company to increase its internet speed, which was essential for the staff to work more efficiently. The upgraded system also provided a more secure platform for data storage and sharing, which is particularly important for businesses that handle sensitive information.

The new internet connections offered by Queensland Computers were robust, fast, and secure. They were designed to ensure that Care Needs Solutions’ data was secure and available to authorized personnel only. This helped to minimize the risk of data breaches and unauthorized access, providing the company with peace of mind that their sensitive data was protected.

Moreover, the new internet connections provided by Queensland Computers allowed Care Needs Solutions to access essential data and information faster and more efficiently. This was a significant advantage for the company as it enabled the staff to work more efficiently, ultimately leading to better quality care services provided to participants.

The upgraded IT infrastructure also enabled Care Needs Solutions to expand its services and increase its capacity to support more participants under the NDIS scheme. The system’s scalability has provided the company with the confidence to pursue its growth ambitions without worrying about infrastructure limitations. The ongoing support provided by Queensland Computers has also given Care Needs Solutions peace of mind, knowing that their IT infrastructure is in safe hands.

 “With the new infrastructure in place, our participants can now benefit from a secure and reliable network that offers more efficient communication between staff members, ultimately resulting in an improved quality of service.”

– Josie Roberts-Smith, Owner

Are you seeking to improve your company’s IT infrastructure to support its growth, like Care Needs Solutions did with the help of Queensland Computers?

Talk to a Queenslander today!

 

 

TKM Construction Group is a commercial construction company based on the Sunshine Coast in Queensland, Australia. Specializing in tilt panel construction, ceilings and partitions, commercial concreting, and formwork, the company has a skilled team of project managers, supervisors, tradespeople, and administration staff. TKM has a strong safety culture with a record of zero loss time injuries and values trust, passion, innovation, and excellence. The company commits to being the best in their field and to delivering cost-effective, smart solutions through creativity, courage, and collaboration.

TKM Construction Group was referred to Queensland Computers by Rockwall Partners and was seeking assistance with managed IT support, Microsoft 365 migration, and migration to the cloud as they prepare to move to a new build in the next 12 months.

 

THE CHALLENGE FOR TKM CONSTRUCTION GROUP

As a construction company, TKM Construction Group relies on efficient and reliable technology to manage projects, communicate with clients and partners, and maintain accurate financial and project records. However, with a dispersed team working on various sites, TKM was struggling to maintain a cohesive and effective IT system. The company’s IT infrastructure was outdated and prone to frequent issues, leading to lost productivity and frustrated employees.

In addition, TKM was using a mix of on-premises servers and various cloud storage solutions, resulting in confusion and difficulty in accessing and sharing data. TKM Construction Group needed a comprehensive and reliable IT solution to support their business needs and allow them to focus on their core competencies.

 

 

 

“Before partnering with Queensland Computers, managing our IT systems was a constant headache. But now, with their expert support and proactive maintenance, we can focus on our core business and know that our IT is in good hands.”

– Kate Marshall, General Manager

 QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computers was able to provide TKM Construction Group with a tailored managed IT support solution that addressed their specific needs and challenges. The team at Queensland Computers conducted a thorough assessment of TKM’s current IT infrastructure and identified opportunities for improvement. They provided recommendations for updating and upgrading hardware and software, as well as implementing new technologies to enhance productivity and efficiency.

To address the issue of dispersed teams and difficulty in accessing and sharing data, Queensland Computers assisted TKM in migrating to Microsoft 365. This allowed TKM to take advantage of cloud-based tools such as Office 365, Teams, and OneDrive, enabling employees to access and collaborate on documents and projects from any location. In addition, Queensland Computers provided training and support to ensure that TKM employees were able to utilize the full range of Microsoft 365 features and benefits.

To further streamline TKM’s IT system and improve data management, Queensland Computers also assisted in migrating TKM’s data to the cloud. This allowed TKM to benefit from increased security, scalability, and accessibility of their data, as well as reduced IT costs and maintenance. Queensland Computers worked closely with TKM to ensure a smooth and successful migration to the cloud, with minimal disruption to the company’s operations

 

 

 

“Cybersecurity is a major concern for any business, and TKM Construction Group is no exception. Queensland Computers has provided us with robust protection against threats, as well as security awareness training for our team members. We feel confident knowing that our systems are secure.”

– Kate Marshall, General Manager

KEY OUTCOMES

With the assistance of Queensland Computers, TKM Construction Group was able to implement a modern and effective IT system that supported their business needs and allowed them to focus on their core competencies.

The managed IT support solution provided by Queensland Computers ensured that TKM’s IT infrastructure was regularly updated and maintained, resulting in increased productivity and reduced downtime. The Microsoft 365 migration enabled TKM employees to collaborate and access data from any location, improving communication and efficiency. The migration to the cloud also provided TKM with increased security, scalability, and accessibility of their data, as well as reduced IT costs and maintenance.

Overall, the partnership with Queensland Computers allowed TKM Construction Group to streamline their IT system and improve their business operations.

 “It went really well, we are very happy with it/ Jordan was awesome, very informative, easy to deal with and communicated very well. Kristy was professional and efficient and she explained everything in clear terms.  Hence why we decided to make the move to Qld Computers.”

– Kate Marshall, General Manager

Ready to join TKM in elevating your IT Infrastructure?

Talk to a Queenslander today! 

 

 

 

 

 

 

 2022 Hummingbird Lake Monduran Barra Classic is an event for anglers of all skill levels. Anglers can test themselves against the very best in Queensland for the chance to win their share of over 5K in prizes. 

Julie organised the 2022 Hummingbird Lake Monduran Barra Classic as an event for anglers of all skill levels, 20km north of Gin Gin on the Bruce Highway, a 4.5-hour drive from Brisbane.

The 2022 Hummingbird Lake Monduran Barra Classic engaged Queensland Computers’ help to provide Wi-Fi access to anglers during the tournament. This was necessary because many of the anglers replied on online resources to help them catch Barra. The dam is in an area with limited connectivity, so it was essential to have a reliable, high-speed internet connection.

 

THE CHALLENGE FOR THE 2022 HUMMINGBIRD LAKE MNODURAN BARRA CLASSIC

Providing internet access for anglers was proving to be complicated. Because the dam is located in a disconnected location, it was critical to have a dependable and high-speed internet connection.

The problem with using the standard NBN service in a rural location is that it can be unreliable. The NBN is often designed for areas with high population density, so getting a good signal in a rural area can be challenging.

 Without quality internet service, competitors wouldn’t have been able to

• Submitting catches online
• Check Live scoring updates on the website
• Review the Leaderboard online

This benefit meant anglers didn’t have to return to the weigh-in station to report their catches and allowed them to continue fishing. The live scoring updates on the website were also critical in allowing people to follow the tournament as it happened. They could see how each angler was doing in real-time.

 

“I didn’t know how to solve our internet problem when planning the event, so I started to ask around. Luke was referred to me, and after speaking with him, he said he could help me with Wi-Fi, which got the competition up and running. He was great to work with and took the time to understand our vision.”

– Julie, Treasurer

 QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computer showcased our newest service from Starlink to give anglers access to Wi-Fi for the duration of the tournament. Starlink is ideally suited for areas where connectivity has been unreliable or completely unavailable, making it the perfect service to provide access to Wi-Fi for the duration of the tournament. 

• High speed, low latency broadband internet
• Ideal for areas where connectivity has been unreliable or completely unavailable
• Combine a 4G failover service to ensure continuity of service
• Self-service install kit – or professional install depending on your specific site need
• Across SEQ and CQ, many businesses operate in areas where connectivity is challenging.

 Luke deployed a Starlink Hardware Self Install kit which provided unlimited data, capable of bandwidth speeds of 50 – 250 down and 20 Up.

 

“The feedback from the competitors was that with Starlink, everyone in the competition was able to use it and thought it was fantastic. Luke was amazing and i’m excited to think about how we can take the competition to the next level now we can access this service.”

– Julie, Treasurer

KEY OUTCOMES

In this case, we installed a temporary service just for the tournament weekend.

Due to Starlink access, Anglers could communicate their catches on the dam quickly and easily with their teammates. We were successfully able to  

• Provide internet support not previously accessible to the competition

• Give anglers access to Wi-Fi for the duration of the tournament

• Assist Julie by converting text reports to an email service so that catches could be quickly reported and the scoring updated.

The 2022 Hummingbird Lake Monduran Barra Classic was a success due to the Julie’s organisation and collaboration and Queensland Computers. The Starlink service was a key reason for the tournament’s success. Not only for the anglers but also for Queensland Computers. It allowed them to showcase their newest product and how it can benefit businesses in rural areas with unreliable or no connectivity.

 Need assistance accessing high been internet?

Talk to a Queenslander today! 

 As Australia’s leading importer, stockist, and wholesaler of commercial & hospitality furniture, Furnlink understands the importance of business security. They have been using traditional CCTV systems for many years, but we’re starting to experience some problems.

Old systems were difficult to manage and were no longer providing the level of security that Furnlink needed. They needed a system that was easy to use and would give the required level of protection.

 

THE CHALLENGE FOR FURNLINK

With a tight timeline, Furnlink needed to find an easy way to manage its CCTV solution. They used one complicated and confusing system, so they investigated alternatives.

Josh, General Manager at Furnlink, engaged with Queensland Computers to develop a custom solution explicitly suited to what Furnlink’s’ needs were. Queensland Computers had previously partnered with multiple contractors between Brisbane and Bundaberg offices, making them an ideal candidate to deploy the solutions quickly and modify settings remotely should something happen. 

 

“We have used Queensland Computers in the past for various projects and have always come away with a good result. In this instance we had a solution that require installation across multiple sites and knowing that QC specialise in equipment that met my requirements it is a no brainer to engage with John and the team.”

– Josh Rowland, General Manager.

QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computers deployed the Unifi platform to overcome our networking and CCTV requirements challenges. This approach allowed us to provide multiple camera connections across numerous locations, which meant we could store all data on a single Cloud Key, providing remote access for both sites!

We also collaborated closely with suppliers; they were involved in every step during system deployment because nothing is done without them, especially during a heavily COVID-impacted industry.

The Unifi platform gave us a cost-effective and flexible way to overcome the networking challenges at our sites, as we could provide multiple camera connections across numerous locations. It meant we could store all data on one Cloud Key, providing remote access for both workers needing assistance and security cameras monitoring customer behaviour within stores nationwide! Collaborating closely with suppliers helped deliver this system ahead of schedule – it had been designed so that the solution would seamlessly integrate them into Furnlink’s existing IT infrastructure without disrupting any processes or business functions.

 

“I have always had a good experience with Queensland Computers. They take ownership and accountability of all projects we have asked them to complete. I’d have no hesitation in engaging them again for future projects.”

– Josh Rowland, General Manager.

KEY OUTCOMES

Queensland Computers assisted Furnlink in setting up a new site that included data and networking, making it easier for them to keep track of their products and customers. This system

provides the security they need while being easily accessible remotely

• The team at Furnlink were able to move to their new site and update their CCTV solution simultaneously.
• The Unifi platform made deployment a breeze with its simple and intuitive interface.
• Excellent communication and reliable support from the Queensland Computers team completed the project successfully!

Collaborating with our clients is a crucial part of any successful project. At Queensland Computers, we pride ourselves on working in partnership and delivering solutions that meet their needs – take this case study where Furnlink’s CCTV system was implemented by working closely together and utilizing third-party installers.

 Ready to join Furnlink in elevating your security systems?

Talk to a Queenslander today!

Communication is at the heart of every Queensland business. When your technology doesn’t allow you to communicate effectively, it impacts every part of your organisation. This is what happened to Daywalk. 

When all of your competitors are collaborating and working with clients more easily than ever, you can’t afford to get left behind.

THE CHALLENGE FOR DAYWALK

Daywalk is taking a leading role in transport logistics solutions throughout Australia. Their efforts to ensure that heavy industry companies meet their compliance and safety obligations were consistently undermined by legacy communication systems. 

Their team approached Queensland Computers because they had: 

• Reached a point of critical failure with their existing telephone infrastructure, 
• Maintained the same VoIP system for almost a decade – which was struggling to scale as the company grew, and
• Found that there wasn’t a user-friendly way for their team to work together effectively. 

“We reached out to Kristy from Queensland Computers for our time-critical migration, because we knew that their team had the industry expertise to help us and the backbone to make it happen – including implementation over the holiday period.”

– Rick Menzies, Engineering Coordinator.

QUEENSLAND COMPUTERS’ SOLUTION

Because Queensland Computers was already Daywalk’s managed IT provider (for over four years), our team had a great deal of insight into their company’s infrastructure, technology requirements and business goals. 

After speaking with their team, we determined that replacing Daywalk’s legacy telephone system with Microsoft Teams Calling was the optimal solution.

Daywalk was apprehensive about making such a significant change to the foundation of their IT landscape. To ensure that the wider organisation would be comfortable with Teams Calling, we proposed setting the system up for a handful of key users – to test its suitability – before rolling it out to the entire company.

This included: 

• Implementing full unified communications-as-a-service (UCaaS) – with:
  • traditional phone system replacement, 
  • workspace chat, 
  • video-conferencing, 
  • screen and file sharing, and 
  • app integration.
• Deploying Common Area Phone Licenses and numbers for all users.
• Setting up call forwarding from the existing primary number.
• Establishing a calling queue and out-of-hours voicemail to a group inbox.

After the successful test, Luke and Ethan (Director and Business Support Engineer, respectively) also visited Daywalk before the full transition to answer any questions and ensure that they were completely comfortable with the process.

KEY OUTCOMES

Queensland Computers helped Daywalk establish a modern work environment that increases their productivity and allows their team to better engage with their clients. 

By replacing their ageing, basic telephony system with a well-supported and feature-rich UCaaS, Daywalk now has access to:

• An easy-to-use, all-in-one communications solution that boosts collaboration; 
• An entire Queensland-based technical team that understands their technology and business; and 
• A system where new users are easy to add – with a flat rate cost-per-user – removing scalability problems.

“Since the initial rollout, we continue to use and love our Teams Calling solution. Queensland Computers has made sure that our technology is always ready to grow with us.“

– Rick Menzies, Engineering Coordinator.

Ready to join Daywalk in elevating your communications system?

Talk to a Queenslander today!