CASE STUDY – FURNLINK

CASE STUDY – FURNLINK

 As Australia’s leading importer, stockist, and wholesaler of commercial & hospitality furniture, Furnlink understands the importance of business security. They have been using traditional CCTV systems for many years, but we’re starting to experience some problems.

Old systems were difficult to manage and were no longer providing the level of security that Furnlink needed. They needed a system that was easy to use and would give the required level of protection.

 

THE CHALLENGE FOR FURNLINK

With a tight timeline, Furnlink needed to find an easy way to manage its CCTV solution. They used one complicated and confusing system, so they investigated alternatives.

Josh, General Manager at Furnlink, engaged with Queensland Computers to develop a custom solution explicitly suited to what Furnlink’s’ needs were. Queensland Computers had previously partnered with multiple contractors between Brisbane and Bundaberg offices, making them an ideal candidate to deploy the solutions quickly and modify settings remotely should something happen. 

 

“We have used Queensland Computers in the past for various projects and have always come away with a good result. In this instance we had a solution that require installation across multiple sites and knowing that QC specialise in equipment that met my requirements it is a no brainer to engage with John and the team.”

– Josh Rowland, General Manager.

QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computers deployed the Unifi platform to overcome our networking and CCTV requirements challenges. This approach allowed us to provide multiple camera connections across numerous locations, which meant we could store all data on a single Cloud Key, providing remote access for both sites!

We also collaborated closely with suppliers; they were involved in every step during system deployment because nothing is done without them, especially during a heavily COVID-impacted industry.

The Unifi platform gave us a cost-effective and flexible way to overcome the networking challenges at our sites, as we could provide multiple camera connections across numerous locations. It meant we could store all data on one Cloud Key, providing remote access for both workers needing assistance and security cameras monitoring customer behaviour within stores nationwide! Collaborating closely with suppliers helped deliver this system ahead of schedule – it had been designed so that the solution would seamlessly integrate them into Furnlink’s existing IT infrastructure without disrupting any processes or business functions.

 

“I have always had a good experience with Queensland Computers. They take ownership and accountability of all projects we have asked them to complete. I’d have no hesitation in engaging them again for future projects.”

– Josh Rowland, General Manager.

KEY OUTCOMES

Queensland Computers assisted Furnlink in setting up a new site that included data and networking, making it easier for them to keep track of their products and customers. This system

provides the security they need while being easily accessible remotely

  • The team at Furnlink were able to move to their new site and update their CCTV solution simultaneously.
  • The Unifi platform made deployment a breeze with its simple and intuitive interface.
  • Excellent communication and reliable support from the Queensland Computers team completed the project successfully!

Collaborating with our clients is a crucial part of any successful project. At Queensland Computers, we pride ourselves on working in partnership and delivering solutions that meet their needs – take this case study where Furnlink’s CCTV system was implemented by working closely together and utilizing third-party installers.

 Ready to join Furnlink in elevating your security systems?

Talk to a Queenslander today!

CASE STUDY – DAYWALK

CASE STUDY – DAYWALK

Communication is at the heart of every Queensland business. When your technology doesn’t allow you to communicate effectively, it impacts every part of your organisation. This is what happened to Daywalk. 

When all of your competitors are collaborating and working with clients more easily than ever, you can’t afford to get left behind.

THE CHALLENGE FOR DAYWALK

Daywalk is taking a leading role in transport logistics solutions throughout Australia. Their efforts to ensure that heavy industry companies meet their compliance and safety obligations were consistently undermined by legacy communication systems. 

Their team approached Queensland Computers because they had: 

  • Reached a point of critical failure with their existing telephone infrastructure, 
  • Maintained the same VoIP system for almost a decade – which was struggling to scale as the company grew, and
  • Found that there wasn’t a user-friendly way for their team to work together effectively. 

“We reached out to Kristy from Queensland Computers for our time-critical migration, because we knew that their team had the industry expertise to help us and the backbone to make it happen – including implementation over the holiday period.”

– Rick Menzies, Engineering Coordinator.

QUEENSLAND COMPUTERS’ SOLUTION

Because Queensland Computers was already Daywalk’s managed IT provider (for over four years), our team had a great deal of insight into their company’s infrastructure, technology requirements and business goals. 

After speaking with their team, we determined that replacing Daywalk’s legacy telephone system with Microsoft Teams Calling was the optimal solution.

Daywalk was apprehensive about making such a significant change to the foundation of their IT landscape. To ensure that the wider organisation would be comfortable with Teams Calling, we proposed setting the system up for a handful of key users – to test its suitability – before rolling it out to the entire company.

This included: 

  • Implementing full unified communications-as-a-service (UCaaS) – with:
    • traditional phone system replacement, 
    • workspace chat, 
    • video-conferencing, 
    • screen and file sharing, and 
    • app integration.
  • Deploying Common Area Phone Licenses and numbers for all users.
  • Setting up call forwarding from the existing primary number.
  • Establishing a calling queue and out-of-hours voicemail to a group inbox.

After the successful test, Luke and Ethan (Director and Business Support Engineer, respectively) also visited Daywalk before the full transition to answer any questions and ensure that they were completely comfortable with the process.

KEY OUTCOMES

Queensland Computers helped Daywalk establish a modern work environment that increases their productivity and allows their team to better engage with their clients. 

By replacing their ageing, basic telephony system with a well-supported and feature-rich UCaaS, Daywalk now has access to:

  • An easy-to-use, all-in-one communications solution that boosts collaboration; 
  • An entire Queensland-based technical team that understands their technology and business; and 
  • A system where new users are easy to add – with a flat rate cost-per-user – removing scalability problems.

“Since the initial rollout, we continue to use and love our Teams Calling solution. Queensland Computers has made sure that our technology is always ready to grow with us.“

– Rick Menzies, Engineering Coordinator.

Ready to join Daywalk in elevating your communications system?

Talk to a Queenslander today!

CASE STUDY – SERVATUS

CASE STUDY – SERVATUS

Modern businesses need scalable technology infrastructure and ongoing support to succeed. Without them, organisations can get bogged down managing their IT or end up paying far too much for limited capabilities. 

Servatus made sure that their technology was ready for their rapid growth – and the proof is in the results. 

THE CHALLENGE FOR SERVATUS

As part of building a state-of-the-art research and production facility in Coolum, biopharmaceutical company, Servatus, needed an IT solution that could adapt to their changing needs. 

Because the new facility would be producing medical-grade biopharmaceuticals and be heavily staffed, it would require an extensive IT rollout. However, the company:

  • Was reliant on ageing hardware that hurt productivity, 
  • Had no day-to-day technical support for their team, and 
  • Was not leveraging cloud infrastructure or cloud-based software.

QUEENSLAND COMPUTERS’ SOLUTION

First and foremost, Queensland Computers wanted to ensure that the onboarding process would cause as few interruptions to Servatus’ business as possible. 

Matthew, one of our Senior Business IT Support Engineers, spent time gathering information, reviewing the deployment plan and communicating with the Servatus team to organise as much as possible before deployment. This allowed our technical team to quickly address any issues that could arise unexpectedly and require an on-site presence.  

Based on initial conversations between Queensland Computers and Servatus, we found four keys areas to address:

  • Roll out new system hardware from tier 1 vendors – including equipment recording and asset tagging – to modernise their technology landscape.
  • Merge and sync their customer relationship management (CRM) software to minimise transition downtime.
  • Create Microsoft user accounts for their wider team – providing guidance on how to leverage 365 and Teams to boost productivity.
  • Configure their new cloud environment to enable improved collaboration.
  • Customise and deploy new phone systems – including porting and configuring ring groups and call flows.
  • Offer an all-inclusive, flat-rate ‘Total Office’ package – with remote Help Desk support, centrally managed security, backups and monitoring.

KEY OUTCOMES

From start to finish, we were able to deliver this solution within six weeks – inclusive of our early engagement and coordinating site visits around the new facility requirements. By outsourcing their IT to Queensland Computers, and opting for a ‘Total Office’ package, Servatus has received ongoing end-to-end support for every user in their organisation.

Today, their team is able to take advantage of:

  • A single contact number and email address for any IT issue.
  • A full technical team that understands their needs and can address most of them remotely – from setting up new users to managing security alerts. 
  • A renewed focus on their important work, thanks to hardware and software that’s now far more responsive to their needs.

Since their engagement with Queensland Computers, Servatus has grown exponentially – almost doubling the number of initially supported users. However, our scalable solution means that we’ve been able to bring all these new users into their existing IT support agreement with ease.

Ready to join Servatus in upgrading your IT infrastructure?

Talk to a Queenslander today!

CASE STUDY – FIJI KAVA

CASE STUDY – FIJI KAVA

As the first foreign company to receive approval from the Fijian Government to operate in the kava industry, Australian-based Fiji Kava didn’t have a technology environment that allowed them to reach their full potential.

Unhappy with their existing IT providers, the company found that they:

  • Were not utilising their software licences in a cost-effective way, 
  • Did not have a sufficiently fast or reliable internet connection to suit their needs, and
  • Had no internal IT resources to manage their infrastructure.

“I had worked with Queensland Computers in my previous company, Australian Biotherapeutics, where they installed a comprehensive IT and connectivity solution in our manufacturing facility.

When I encountered challenges at the Fiji Kava premises, I knew they could help.”

– Anthony Noble, CEO.

QUEENSLAND COMPUTERS’ SOLUTION

Queensland Computers’ first step was to hold a remote meeting with the Fiji Kava management team – to identify how best to support them in achieving their technology goals. We quickly determined that a ‘quick fix’ to their issues would not be possible. 

Brendan, one of our technical service members with over five years of experience, travelled to Brisbane to conduct a thorough onsite audit of Fiji Kava’s current systems. Based on our discussions with the Fiji Kava team, and Brendan’s extensive knowledge of industry best practices, we recommended and rolled out the following:

  • Replace Fiji Kava’s current Microsoft 365 licensing to dramatically reduce per-user costs:
    • Streamline subscriptions to suit each user’s requirements, 
    • Migrate their data, and 
    • Provide technical assistance during the transition.
  • Offer service-qualified high-speed business fibre:
    • Propose 200/200 Mbps enterprise ethernet to meet speed requirements, and
    • Connect all users to this new environment and troubleshoot as required.
  • Proceed with a Remote IT Support package:
    • Include access to our team of over 35 technicians to manage existing infrastructure and future IT improvements,
    • Onboard and connect all users for remote IT management, and
    • Ensure all devices receive industry-standard security.
  • Detail hardware to update to sustain this new infrastructure, and replace outdated and unsupported systems. 
  • Replace Fiji Kava’s current Microsoft 365 licensing to dramatically reduce per-user costs:
    • Streamline subscriptions to suit each user’s requirements, 
    • Migrate their data, and 
    • Provide technical assistance during the transition.
  • Offer service-qualified high-speed business fibre:
    • Propose 200/200 Mbps enterprise ethernet to meet speed requirements, and
    • Connect all users to this new environment and troubleshoot as required.
  • Proceed with a Remote IT Support package:
    • Include access to our team of over 35 technicians to manage existing infrastructure and future IT improvements,
    • Onboard and connect all users for remote IT management, and
    • Ensure all devices receive industry-standard security.
  • Detail hardware to update to sustain this new infrastructure, and replace outdated and unsupported systems.

KEY OUTCOMES

Queensland Computers deployed each element alongside Fiji Kava over eight weeks. While the timing was unfortunately affected by delays due to new internet connection scheduling – as well as shipping and availability challenges with new hardware – Queensland Computers achieved a strong result with this project.

We:

  • Liberated the Fiji Kava team from day-to-day IT concerns, allowing them to focus on what they do best; 
  • Enabled greater productivity, faster workflows and less downtime, with high-speed and reliable internet;
  • Reduced expenses and improved productivity, with right-fit Microsoft 365 licensing; and
  • Mitigated the need for full-time onsite technicians, while still providing continuous remote professional IT management.

Although we had previously been told it wasn’t possible, Queensland Computers managed to install enterprise fibre and integrate all our services very easily. This saved us time and money compared to multiple previous providers. 

Having one team to help with your hardware and software makes life easy as a manager and lets me focus on growing our business”

– Anthony Noble, CEO.

Ready to realise tangible value from your IT investment, like Fiji Kava?
Talk to a Queenslander today!