As Rum City Foods expanded its operations across Central Queensland, its legacy IT infrastructure became a roadblock, preventing scalability and growth. Reliability issues, software compatibility problems, and a lack of after-hours IT support were hindering productivity. To stay competitive, Rum City Foods needed a complete review of their IT stack with a focus on delivering modern and security-conscious solutions with round-the-clock support.

Through cloud migration, enhanced support services, security upgrades and a transformative IT Strategy, Queensland Computers assisted Rum City Foods to enhance operations and build a scalable and resilient new foundation for the future.

Rum City Foods, a family-owned wholesale food and beverage supplier in Bundaberg, was facing challenges with expanding its service area across Gympie, Maryborough, Hervey Bay, Gladstone, and Rockhampton. Their legacy technology was causing regular system failures and inefficiencies, making it difficult to maintain their high standard of service level.

Their existing IT infrastructure lacked the flexibility needed for remote work and collaboration, while their business-critical applications were suffering from compatibility issues. A lack of after-hours Microsoft and IT support was also causing costly downtime for operations.

Queensland Computers worked closely with Rum City Foods to develop a tailored IT strategy that addressed their specific challenges, including:

1. Migration to Microsoft 365
   Transitioning from an outdated on-premises Exchange setup to Microsoft 365 Business Premium improved reliability, accessibility, and collaboration across the company.
2. Help Desk Support Contract
   Queensland Computers became Rum City Foods’ primary IT service desk, offering remote and on-site support within business hours, through our Managed Services.
3. 24/7 After-Hours Support
   To ensure smooth operations, we introduced an On-Call IT Support Team available year-round to promptly resolve issues outside standard working hours.
4. SaaS Backup Implementation
   Secure cloud-based backups were implemented to protect critical data and enable quick recovery in case of data-loss.
5. Automated HR Management Security Training
   We provided a structured security awareness training program, including phishing simulations and knowledge checks to strengthen Rum City Foods’ cybersecurity posture.

By implementing these solutions, Queensland Computers was able to ensure that Rum City Foods had a modern, secure, and scalable IT environment, capable of supporting the continued growth of their operations.

The collaboration with Queensland Computers delivered substantial improvements for Rum City Foods, including:

1. Reliable Help Desk Support
   A centralised, fully managed IT support system improved response times and reduced downtime.
2. Modern Communication and Collaboration Solution
   Microsoft 365 Business Premium streamlined email, document management, and team collaboration tools, making remote work more efficient.
3. Enhanced Security Measures
   The new IT environment included threat protection, data loss prevention (DLP), and identity management solutions to safeguard business data.
4. Scalability for Growth
   The solutions implemented were designed to grow with the company, ensuring they remain adaptable as business needs evolve.
5. Round-the-clock Support
   24/7 IT assistance minimised disruptions and ensured key operations continued seamlessly.
6. Simplified IT Management
   By consolidating their IT services under one provider, Rum City Foods benefited from a streamlined, all-in-one technology solution.

Through our strategic partnership, Queensland Computers has empowered Rum City Foods with the technology and support they need to expand and grow.

“Working with Kristy has been amazing. Her engagement over the planning process and follow-through from day one of our new service has been perfect. The project team, Matt & Brandon, have been thorough with the implementation, migration and ongoing support, stepping us through the process, and providing dedicated support to our whole office on cut-over days. The first IT outage that occurred after Queensland Computers took over was handled professionally and quickly by the support team.

Without a doubt the best decision our business has made this year, having the support and assistance from Queensland Computers to match our growth in the coming years. With more projects on the horizon, we have found the right IT business to support us.”

John
Office Manager