Overview

As the first foreign company to receive approval from the Fijian Government to operate in the kava industry, Australian-based Fiji Kava didn’t have a technology environment that allowed them to reach their full potential.
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Unhappy with their existing IT providers, the company found that they:

• Were not utilising their software licences in a cost-effective way,
• Did not have a sufficiently fast or reliable internet connection to suit their needs, and
• Had no internal IT resources to manage their infrastructure.

“I had worked with Queensland Computers in my previous company, Australian Biotherapeutics, where they installed a comprehensive IT and connectivity solution in our manufacturing facility.
When I encountered challenges at the Fiji Kava premises, I knew they could help.”

– Anthony Noble, CEO.‍

Queensland Computers Solution

Queensland Computers’ first step was to hold a remote meeting with the Fiji Kava management team – to identify how best to support them in achieving their technology goals. We quickly determined that a ‘quick fix’ to their issues would not be possible.

Brendan, one of our technical service members with over five years of experience, travelled to Brisbane to conduct a thorough onsite audit of Fiji Kava’s current systems. Based on our discussions with the Fiji Kava team, and Brendan’s extensive knowledge of industry best practices, we recommended and rolled out the following:

• Replace Fiji Kava’s current Microsoft 365 licensing to dramatically reduce per-user costs:
  • Streamline subscriptions to suit each user’s requirements,
  • Migrate their data, and
  • Provide technical assistance during the transition.
• Offer service-qualified high-speed business fibre:
  • Propose 200/200 Mbps enterprise ethernet to meet speed requirements, and
  • Connect all users to this new environment and troubleshoot as required.
• Proceed with a Remote IT Support package:
  • Include access to our team of over 35 technicians to manage existing infrastructure and future IT improvements,
  • Onboard and connect all users for remote IT management, and
  • Ensure all devices receive industry-standard security.
• Detail hardware to update to sustain this new infrastructure, and replace outdated and unsupported systems.
• Replace Fiji Kava’s current Microsoft 365 licensing to dramatically reduce per-user costs:
  • Streamline subscriptions to suit each user’s requirements,
  • Migrate their data, and
  • Provide technical assistance during the transition.
• Offer service-qualified high-speed business fibre:
  • Propose 200/200 Mbps enterprise ethernet to meet speed requirements, and
  • Connect all users to this new environment and troubleshoot as required.
• Proceed with a Remote IT Support package:
  • Include access to our team of over 35 technicians to manage existing infrastructure and future IT improvements,
  • Onboard and connect all users for remote IT management, and
  • Ensure all devices receive industry-standard security.
• Detail hardware to update to sustain this new infrastructure, and replace outdated and unsupported systems.

Key Outcomes

Queensland Computers deployed each element alongside Fiji Kava over eight weeks. While the timing was unfortunately affected by delays due to new internet connection scheduling – as well as shipping and availability challenges with new hardware – Queensland Computers achieved a strong result with this project.

We:

• Liberated the Fiji Kava team from day-to-day IT concerns, allowing them to focus on what they do best;
• Enabled greater productivity, faster workflows and less downtime, with high-speed and reliable internet;
• Reduced expenses and improved productivity, with right-fit Microsoft 365 licensing; and
• Mitigated the need for full-time onsite technicians, while still providing continuous remote professional IT management.

“Although we had previously been told it wasn’t possible, Queensland Computers managed to install enterprise fibre and integrate all our services very easily. This saved us time and money compared to multiple previous providers.
Having one team to help with your hardware and software makes life easy as a manager and lets me focus on growing our business”

– Anthony Noble, CEO.

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Ready to realise tangible value from your IT investment, like Fiji Kava?
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Talk to a Queenslander today!

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