Modern businesses need scalable technology infrastructure and ongoing support to succeed. Without them, organisations can get bogged down managing their IT or end up paying far too much for limited capabilities.
Servatus made sure that their technology was ready for their rapid growth – and the proof is in the results.
THE CHALLENGE FOR SERVATUS
As part of building a state-of-the-art research and production facility in Coolum, biopharmaceutical company, Servatus, needed an IT solution that could adapt to their changing needs.
Because the new facility would be producing medical-grade biopharmaceuticals and be heavily staffed, it would require an extensive IT rollout. However, the company:
Was reliant on ageing hardware that hurt productivity,
Had no day-to-day technical support for their team, and
Was not leveraging cloud infrastructure or cloud-based software.
QUEENSLAND COMPUTERS’ SOLUTION
First and foremost, Queensland Computers wanted to ensure that the onboarding process would cause as few interruptions to Servatus’ business as possible.
Matthew, one of our Senior Business IT Support Engineers, spent time gathering information, reviewing the deployment plan and communicating with the Servatus team to organise as much as possible before deployment. This allowed our technical team to quickly address any issues that could arise unexpectedly and require an on-site presence.
Based on initial conversations between Queensland Computers and Servatus, we found four keys areas to address:
Roll out new system hardware from tier 1 vendors – including equipment recording and asset tagging – to modernise their technology landscape.
Merge and sync their customer relationship management (CRM) software to minimise transition downtime.
Create Microsoft user accounts for their wider team – providing guidance on how to leverage 365 and Teams to boost productivity.
Configure their new cloud environment to enable improved collaboration.
Customise and deploy new phone systems – including porting and configuring ring groups and call flows.
Offer an all-inclusive, flat-rate ‘Total Office’ package – with remote Help Desk support, centrally managed security, backups and monitoring.
KEY OUTCOMES
From start to finish, we were able to deliver this solution within six weeks – inclusive of our early engagement and coordinating site visits around the new facility requirements. By outsourcing their IT to Queensland Computers, and opting for a ‘Total Office’ package, Servatus has received ongoing end-to-end support for every user in their organisation.
Today, their team is able to take advantage of:
A single contact number and email address for any IT issue.
A full technical team that understands their needs and can address most of them remotely – from setting up new users to managing security alerts.
A renewed focus on their important work, thanks to hardware and software that’s now far more responsive to their needs.
Since their engagement with Queensland Computers, Servatus has grown exponentially – almost doubling the number of initially supported users. However, our scalable solution means that we’ve been able to bring all these new users into their existing IT support agreement with ease.
Ready to join Servatus in upgrading your IT infrastructure?
As the first foreign company to receive approval from the Fijian Government to operate in the kava industry, Australian-based Fiji Kava didn’t have a technology environment that allowed them to reach their full potential.
Unhappy with their existing IT providers, the company found that they:
Were not utilising their software licences in a cost-effective way,
Did not have a sufficiently fast or reliable internet connection to suit their needs, and
Had no internal IT resources to manage their infrastructure.
“I had worked with Queensland Computers in my previous company, Australian Biotherapeutics, where they installed a comprehensive IT and connectivity solution in our manufacturing facility.
When I encountered challenges at the Fiji Kava premises, I knew they could help.”
– Anthony Noble, CEO.
QUEENSLAND COMPUTERS’ SOLUTION
Queensland Computers’ first step was to hold a remote meeting with the Fiji Kava management team – to identify how best to support them in achieving their technology goals. We quickly determined that a ‘quick fix’ to their issues would not be possible.
Brendan, one of our technical service members with over five years of experience, travelled to Brisbane to conduct a thorough onsite audit of Fiji Kava’s current systems. Based on our discussions with the Fiji Kava team, and Brendan’s extensive knowledge of industry best practices, we recommended and rolled out the following:
Replace Fiji Kava’s current Microsoft 365 licensing to dramatically reduce per-user costs:
Streamline subscriptions to suit each user’s requirements,
Migrate their data, and
Provide technical assistance during the transition.
Offer service-qualified high-speedbusiness fibre:
Propose 200/200 Mbps enterprise ethernet to meet speed requirements, and
Connect all users to this new environment and troubleshoot as required.
Proceed with a Remote IT Support package:
Include access to our team of over 35 technicians to manage existing infrastructure and future IT improvements,
Onboard and connect all users for remote IT management, and
Ensure all devices receive industry-standard security.
Detail hardware toupdate to sustain this new infrastructure, and replace outdated and unsupported systems.
Replace Fiji Kava’s current Microsoft 365 licensing to dramatically reduce per-user costs:
Streamline subscriptions to suit each user’s requirements,
Migrate their data, and
Provide technical assistance during the transition.
Offer service-qualified high-speedbusiness fibre:
Propose 200/200 Mbps enterprise ethernet to meet speed requirements, and
Connect all users to this new environment and troubleshoot as required.
Proceed with a Remote IT Support package:
Include access to our team of over 35 technicians to manage existing infrastructure and future IT improvements,
Onboard and connect all users for remote IT management, and
Ensure all devices receive industry-standard security.
Detail hardware toupdate to sustain this new infrastructure, and replace outdated and unsupported systems.
KEY OUTCOMES
Queensland Computers deployed each element alongside Fiji Kava over eight weeks. While the timing was unfortunately affected by delays due to new internet connection scheduling – as well as shipping and availability challenges with new hardware – Queensland Computers achieved a strong result with this project.
We:
Liberated the Fiji Kava team from day-to-day IT concerns, allowing them to focus on what they do best;
Enabled greater productivity, faster workflows and less downtime, with high-speed and reliable internet;
Reduced expenses and improved productivity, with right-fit Microsoft 365 licensing; and
Mitigated the need for full-time onsite technicians, while still providing continuous remote professional IT management.
“Although we had previously been told it wasn’t possible, Queensland Computers managed to install enterprise fibre and integrate all our services very easily. This saved us time and money compared to multiple previous providers.
Having one team to help with your hardware and software makes life easy as a manager and lets me focus on growing our business”
– Anthony Noble, CEO.
Ready to realise tangible value from your IT investment, like Fiji Kava? Talk to a Queenslander today!
